Yes, you can exchange your order. We want you to be completely satisfied with your purchase, and we understand that sometimes preferences may change or adjustments are needed. Here's how our exchange process works:

Eligibility for Exchange: To be eligible for an exchange, the item must be in its original condition, unworn, and with all its original tags and packaging intact. Please ensure that the product is in the same condition as when you received it.

Contact Customer Support: If you wish to exchange your order for a different size, color, or design, please get in touch with our customer support team within the specified return/exchange period (usually 30 days from the date of delivery).

Exchange Instructions: Our customer support representative will guide you through the exchange process. You might need to provide details about the new item you wish to receive, such as the size, color, or any specific customization options.

Exchange Fee: Please note that a 25% charge of the total value of the original item will be applied as an exchange fee. This fee helps cover the costs associated with processing the exchange and restocking the returned item.

Shipping the Item: After coordinating with our team and paying the exchange fee, you'll be provided with instructions on how to ship the original item back to us. Please make sure to package it securely to avoid any damage during transit.

Exchange Processing: Once we receive the returned item and verify its condition, along with the payment of the exchange fee, we will process the exchange. If there are any price differences between the original item and the new one, we will provide options for payment or refund.

Shipping the New Item: We will then ship the newly exchanged item to the provided address. You will receive an email notification with the tracking information once the new item is on its way.

Exchange Period: Please note that the time taken for the exchange process, including shipping, may vary depending on your location and the availability of the new item. However, we will do our best to make it as smooth and prompt as possible.

We want to ensure that you find the perfect piece of gemstone jewelry that suits your preferences. If you have any questions or concerns about the exchange process or the exchange fee, please don't hesitate to reach out to our customer support team. They will be happy to assist you throughout the entire exchange procedure.

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